Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Hours: 37.5 hours per week

Location: Exeter

Additional information:

You will be required to take part in the Saturday Outreach rota

The Role

The successful Service Manager will have excellent leaderships skills, a welcoming personality and the ability to adapt to unexpected situations. You will be responsible for the management of the Exeter Outreach team, Bay 6 and the Experts by Experience service. The specialist outreach services are for adults with a history of rough sleeping. The Service Manager will support their staff to deliver services that aims to empower clients to develop their skills, resilience, and independence, as a steppingstone towards independent living and a move away from street-based lifestyles.

Responsibilities include:

Manage teams, responsible for effective delivery of client led practices that deliver positive outcomes.
Provide operational management, staff line management of local project teams, including setting of targets, monitoring, and addressing any performance issues.
Provide supportive line management and supervision to team members ensuring regular reviews are in place including monthly supervisions, PDRs and any other reviews as appropriate.
Build effective and motivated staff teams promoting a positive culture focused on learning and achieving best practice in project delivery.
Manage local staff teams to provide expert support to clients, encouraging clients to co-produce support plans.
Lead the effective recruitment, induction, and support of staff.
Ensure regular team meetings are held and staff are consulted on project developments and wider Julian House priorities. Ensure projects meet statutory/legal and organisational quality standards.
Contribute fully as a member of the Operations Management Team to achieve team/organisation objectives and standards, promoting effective communication and teamwork.
Maintain team performance to agreed internal KPIs and external contracted targets

Qualifications / Requirements:

A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
Experience working with vulnerable adults and/or people with complex needs
An understanding of Homelessness and Housing Law

There are many great reasons to join our team!

Great opportunities for career development and free monthly training sessions from experienced facilitators
Sliding salary scale with salary increases every year for the first 3 years
Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
25 days annual leave, increasing to 27 after 3 years continuous employment
30% staff discount at Julian House charity shops
20% staff discount at Julian House bike workshops
A generous and competitive pension scheme
Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about Service Manager role, please get in touch with Dannielle Holroyd (Resourcing Assistant) on 07960142019. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Julian House

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